Last update: January 7, 2026
Welcome to the Olivah, Unipessoal Lda website!
This document sets out the Terms and Conditions governing the use of our website (www.olivah.pt), the purchase of products advertised and sold through it, as well as our data protection, cookie, and privacy policies.
We ask and recommend that you carefully read and review the provisions of this document, choosing not to use this website if you do not agree with these terms and conditions.
By browsing our website and making purchases in our online store, you are accepting the terms and conditions described below. Please read these conditions carefully before using our services.
This website adopts the verbal name OLIVAH, corresponding to the national trademark owned by the limited liability company Olivah, Unipessoal Lda, with Tax Identification Number 516 396 013, share capital of €5,000.00 (five thousand euros), headquartered at Rua Pulido Valente, n.º 1, 7.º B 2675-670 Odivelas and email address info@olivah.pt. This company is responsible for the management and operation of this website.
The information and data provided by Customers and Users of this website will be processed in accordance with our cookie, data protection, and privacy policies.
By using and browsing this website, Customers and Users expressly consent to the processing of the data and information provided to us, declaring that all information and data provided to us is true and accurate.
These Terms and Conditions govern:
To place an order on this website, the Customer must be at least 18 (eighteen) years old, or, if a minor, have the authorization of their parents or legal guardians to contract under the terms of the law. By using this Website, the Customer declares that they meet these conditions.
These Terms and Conditions may be changed at any time, in which case we will publish an updated version on the website. The use of the website and the placing of any order after OLIVAH has published a new version of the Terms and Conditions will be subject to the version of the Terms and Conditions in force, which must be expressly accepted by the Customer prior to submitting the order.
Customers and/or Users of this website undertake to:
Customers and/or Users of this website declare that they are aware that, if the requested information and data are not provided, the order will not be processed.
The products presented in the online catalog include descriptions, characteristics, images, and indicative prices.
The images on this website and any physical samples are for illustrative purposes only. As this is natural stone, each piece is unique and subject to variations inherent to the material used. Differences in tone, veins, marks, fracture lines, shading, irregularities, fossils, and grains are not considered defects but rather characteristics of the stone, forming part of the nature of the product. Such variations do not compromise the quality, functionality, or structural integrity of the piece and do not constitute grounds for complaint, return, or replacement, unless the product has actual damage that compromises its use.
We recommend that the Customer use the images and samples for reference only. If you wish to see the stone intended for your piece before production and shipping begin, you may request additional images for evaluation by contacting us via email at info@olivah.pt. Even so, each piece may have natural variations, and it is not possible to guarantee total correspondence with the images shown, samples, or previous pieces.
Olivah reserves the right to change, update, suspend, or discontinue products, materials, finishes, or specifications, as well as their prices, at any time and without prior notice.
All offers are subject to availability. In the event of a stock shortage, the Customer will be contacted within 48 hours to choose between: product replacement, store credit, or full refund.
To place an order, you must follow the online purchase procedure by selecting the products you wish to purchase. You must then read and accept the terms and conditions of purchase applicable on the date the order is submitted for confirmation, authorizing payment for the products included in the purchase order for the respective order.
By following the procedure described here, you are entering into a purchase and sale agreement with us (the "Agreement"). After entering into the Agreement, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). You will also receive emails confirming the shipment and delivery of your order.
All prices include VAT at the legal rate in force. The applicable price is that indicated at the time of order confirmation. The Seller reserves the right to change prices without prior notice.
The Website offers the following payment methods: ATM, MB WAY, Credit Card, Bank Transfer (if applicable). The order will only be processed after payment confirmation.
The purchasing process on the website proceeds as follows:
At Olivah, each piece is handmade in limited quantities. Please choose carefully, as returns and exchanges incur additional costs due to the handmade nature of our products.
The Customer receives confirmation by email. The order is considered accepted after this confirmation.
The availability period for each product will be indicated at checkout and confirmed later in the order confirmation sent by email. If the indicated period changes due to a justifiable impediment, the customer will be informed of the new delivery date. Examples of justifiable impediments include, but are not limited to: delays in order processing by suppliers, supplier stock shortages, interruptions in supply chains that, at any stage, impact the transit time of the order, pandemics, wars, natural disasters, or any events beyond Olivah's control that affect delivery.
All shipping costs are calculated at checkout. Free shipping may be available for specific campaigns.
Delivery is made by carrier and will be made to the door or address indicated by the Customer. Someone must be present to receive the delivery. If delivery fails due to the Customer's absence, there may be additional reshipment costs. The delivery service does not include installation, assembly, or movement within the space. If the Customer requires a personalized logistics service, they should contact Olivah via email at info@olivah.pt for an assessment and quote.
Please be careful and aware that natural stone is heavy and fragile. If handled with care, your piece will last a lifetime. We will be happy to help with repairs or discuss options should an incident occur. Please contact us via our email.
Customers are responsible for checking the contents of the delivery upon receipt of their order. Before signing the delivery note, it is the customer's responsibility to confirm that all products have been delivered, are in good condition, and have not been damaged during transport. Once the delivery note has been signed, the condition of the products is considered to have been checked and approved by the customer.
In the event of a non-compliant delivery, customers must contact Olivah as soon as possible and, in any case, within 30 days of delivery, to arrange a refund or replacement.
If an incorrect, damaged, or defective product is delivered, the customer must make clear and precise reservations on the delivery note. If a product is damaged during transport and this is not noted on the delivery note, Olivah reserves the right to refuse any claim or request for refund, within the limits permitted by applicable law.
In accordance with applicable regulations, if you are contracting as a consumer, you have the legal right to terminate the contract within 14 days of its conclusion without giving any reason.
The free termination period will expire after 14 days from the day on which the customer (or a third party - other than the carrier - indicated by you) physically acquires several items in a separately delivered order, 14 days from the day on which the customer (or this third party indicated by you) physically acquired the last product. To exercise the right of free termination of the contract, the customer can contact us through the contacts provided on our website, through our customer service at info@olivah.pt or by phone (+351) 219673433, informing us of their decision to terminate this contract by means of an unequivocal statement (e.g., a letter sent by mail or email).
The consumer may exercise the right of free termination by any means, and the use of any of the aforementioned means is not mandatory. To comply with the deadline for free termination of the contract, simply send your communication regarding your exercise of the right of termination before the contract termination period expires.
If the customer terminates the Contract, we will refund the amount paid for the products, and any other payments received in relation to the contract (except for return costs, if applicable) without undue delay and within 14 days from the day on which we were informed of your decision to terminate this contract.
We will make the refund using the same payment method that the customer used for the original transaction.
In any case, the customer will not pay any fees arising from the refund. Notwithstanding the above, we may withhold the refund until we receive the products back, or until the customer provides evidence that they have returned them.
Please note that after delivery of the order, if the customer exercises their right to terminate the contract and returns the goods using a carrier of their choice and not Olivah, we cannot assume the risk of return packaging when it relates to causes not attributable to Olivah.
All rights recognized by current law will be safeguarded.
The Customer does not have a contractual right to return products in relation to personalized items or sealed products that are not suitable for return for hygiene reasons and that have been opened after delivery.
The contractual right to return products shall apply exclusively to products that can be returned in the same condition as the customer received them.
The Customer shall not be entitled to a refund of the amount paid if the product has been used beyond simply opening the packaging or if it has been damaged; therefore, the customer must take care of the products while they are in their possession.
Please return the item using or including the original packaging.
Products and their packaging are considered to be in proper condition if they retain all their original characteristics, namely:
The above conditions will be verified upon delivery of the products to our warehouse.
The return of products that do not meet the specified conditions will result in the loss of the right to free resolution.
You must also include all instructions, labels, documents, and packaging for the products. In all cases, you must return the receipt or invoice you received upon delivery of the product, duly completed, together with the product to be returned.
Olivah does not exchange or accept returns of discounted items.
If we receive returns that do not comply with the above conditions, the customer will not be entitled to any refund and will be offered to have the return shipped together with the next order. If the customer refuses and wishes to recover the item, they must schedule a collection of the items at our premises and bear the corresponding costs.
Olivah may, exceptionally, cancel the delivery of the product(s) due to justifiable impediment, namely the situations referred to in 8.1 above, in which case it will refund the value of the canceled product(s), and no other amount or compensation may be claimed.
The cancellation of delivery of any product does not affect the sale of the other products listed in the same order.
All products sold by Olivah are new and offer the guarantees provided for by Portuguese law for consumer goods.
In cases where you consider that, at the time of delivery, the product does not comply with the provisions of the contract, the customer must contact us within the legally established period of two months using the contact details provided on our website, through our customer service at info@olivah.pt or by telephone on 219673433, indicating the details of the product and the damage suffered, and we will then advise you on what to do.
As legally established, instead of canceling the contract (and consequently returning the goods and receiving a refund), you may also choose to have the product replaced or receive an appropriate price reduction.
The refund of the price, replacement of the product, or appropriate reduction in the price paid for the goods must take place as soon as possible and, in any case, within 30 days.
The amounts paid for products returned due to any damage or defects will be refunded in full, including the delivery costs incurred in sending the item and the costs of returning it. The refund must be made using the same payment method that was used to pay for the purchase.
All rights recognized by the law in force will be safeguarded.
Note: The fact that natural stone products sold by Olivah may present slight variations, veins, cracks, or natural imperfections due to the unique and artisanal nature of each piece does not entitle the Customer to claim defects upon verification of such characteristics, which will not entitle them to a refund or replacement.
If any damage occurs during use of the product, Olivah will be happy to analyze the situation and propose repair or replacement solutions, at the company's discretion. For any questions or assistance, customers should contact Olivah via email at info@olivah.pt.
Olivah guarantees that the products are carefully crafted and free from manufacturing defects at the time of delivery. If you wish to inspect the product before shipping, you may request additional images for evaluation by contacting us via email at info@olivah.pt.
Damage resulting from transportation, improper handling, incorrect use, or natural wear and tear is not covered by any warranty.
All content, including but not limited to text, images, logos, designs, graphics, and software, is the exclusive property of Olivah or those who have granted us a license to use it.
The reproduction, distribution, or use of any part of the website's content for commercial purposes without prior authorization is prohibited. This does not prevent you from using this website to copy information relating to your order or data from a contract entered into, to the extent necessary.
The Seller's liability is limited to the value of the products supplied, except in cases of wilful misconduct or gross negligence.
We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Events).
Force Majeure Events shall include any act, event, failure to exercise, omission, or accident beyond our reasonable control, including, without limitation, the following:
Our obligations under the Contracts shall be deemed suspended during the period in which the Force Majeure Events occur, and we shall benefit from an extension of the deadline for fulfilling such obligations for a period equal to the duration of the Force Majeure Events.
We will use all reasonable means to bring the Force Majeure Events to an end or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure Events.
Olivah reserves the right to change the terms and conditions described herein at any time, with changes being published on this page with the updated revision date.
We therefore recommend that you consult this section regularly to stay informed of any changes.
You must not misuse this website by knowingly introducing viruses, Trojan horses, logic bombs, or any other technologically harmful or damaging material. You must not obtain unauthorized access to this website, the server on which this website is located, or any server, computer, or database connected to our website. You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.
Failure to comply with this clause may constitute an offense under applicable law.
We will report any breach of this law to the relevant authorities and cooperate with them to discover the identity of the attacker. If you breach this clause, you will also be prohibited from using this website.
We shall not be liable for any data or losses resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data, or materials as a result of using this website or downloading content from it or from the content to which it redirects.
Note: If the website contains links to other websites and materials for which third parties are responsible, these links are provided for convenience and information purposes only, and we have no control over the content of these websites or materials. Therefore, we accept no liability for any damage or loss resulting from their use. Natural wear and tear are not covered by any warranty.
Applicable law requires that some of the information or notifications we send you be in writing. By using this website, you agree that most notifications to us will be electronic. We will contact you by email or provide information by posting notices on this website.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information, and other notifications sent electronically satisfy the legal requirement that such notifications be made in writing. This condition will not affect your statutory rights.
Notifications from the customer must be sent via the contact details provided on our website, through our customer service department, or via email to info@olivah.pt.
We will send you notifications by email or to the postal address you provided when you placed your order.
Notifications will be considered to have been received and correctly made when the customer enters our website, 24 hours after sending an email, or three days after the postmark date of any letter.
To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that the address was correct, that it was correctly stamped and that it was duly delivered to the post office or a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.
The contract commitment applies to you and us, as well as our respective successors, persons who have benefited from transfers made by us, and heirs.
You may not assign, waive, pledge, or otherwise transfer a contract or any of the rights or obligations arising therefrom without our prior written consent.
We may assign, waive, pledge, subcontract, or otherwise transfer a contract or any of the rights or obligations arising therefrom at any time during the term of the contract to any company that is a subsidiary or affiliate of Olivah, Unipessoal Lda.
All other transfers of our contractual position, rights, or obligations under this contract will also be subject to your prior consent. For the avoidance of doubt, such transfers, assignments, embargoes, or other transfers shall not affect the rights that you, as applicable, hold as a consumer recognized by law or that cancel, reduce, or limit in any way the express and implied warranties that we may have given you.
Our failure to demand strict compliance by the customer with any of the obligations assumed by them under a Contract or these Conditions, or our failure to exercise the rights or actions due to us under that Contract or these Conditions, shall not constitute a waiver or limitation of those rights or actions, nor shall it exempt the customer from fulfilling their obligations.
No waiver by us of any specific right or action shall imply a waiver of our rights or actions arising from the Contract or the Conditions.
No waiver by us of any of these Terms or of any rights or actions arising from the Agreement shall be effective unless it is expressly stated to be a waiver, formalized, and communicated to the customer in writing.
In the event that any of the Conditions or any provision of a Contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.
The Conditions set forth herein and all documents to which express reference is made express the agreement between us and the customer regarding the subject matter of the Contract entered into, tacitly replacing and revoking any other agreement, arrangement, or promise previously established between us and the customer, whether in writing or verbally.
We and the customer acknowledge that we have agreed to enter into the Contract without relying on any statement or promise made by the other party or that may interfere with any written statement in the negotiations entered into by both parties prior to this Contract, except as expressly mentioned in these Terms and Conditions.
The use of our website and purchase agreements made through this website are governed by Portuguese law.
This provision does not affect other rights granted to consumers by current legislation.
In accordance with Decree-Law No. 24/2014 of February 14, and Regulation (EU) No. 524/2013, Olivah informs its customers about the possibility of using alternative methods for resolving consumer disputes.
If you have any disagreement or conflict related to the purchase of a product or service provided by Olivah, we recommend that you first try to resolve the issue directly with us by contacting our customer service department. Our goal is to ensure customer satisfaction and resolve any situation quickly and effectively.
If, after contacting us, the dispute is not resolved satisfactorily, the customer can use the European Commission's Online Dispute Resolution platform, available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT
The Online Dispute Resolution platform is an online tool that allows disputes between consumers and traders to be resolved simply, quickly, and effectively, without the need to go to court.
Alternative Dispute Resolution (ADR) Entity
In addition, customers can resort to a registered and competent alternative dispute resolution (ADR) body. In Portugal, the Directorate-General for Consumers provides information on alternative dispute resolution entities, including:
Note: Olivah is not obliged to submit to alternative dispute resolution proceedings before a consumer dispute resolution body, nor does it participate in consumer dispute resolution proceedings through online alternative dispute resolution platforms.
In any case, Olivah is committed to cooperating with consumers and seeking solutions that allow issues to be resolved amicably and efficiently.
For more information or to initiate a dispute resolution process, please contact us through our usual customer service channels.
Appendix – Free Resolution Form
We may change the information contained in the Privacy and Data Protection and Cookies Policies whenever we deem it appropriate. If we make such changes, you will be notified via the Website (e.g., through a banner, pop-up, or push notification) or by email, when the changes in question are relevant to your privacy, so that you can review and evaluate them and, if necessary, contest or cancel any service or feature. In any case, we advise you to periodically review the Privacy, Data Protection, and Cookie Policies in case minor changes or interactive improvements have been made. We remind you that these Policies are always available for information on our Website.
Address: Rua Pinhal da Ermida 82
2715-725
Montelavar - Sintra, Portugal
+351 219673433
*Visits by appointment only
